Refund & Returns Policy

At Warren Lotas US, customer satisfaction is our priority. We want you to shop with confidence, and if you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy below before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order if the following conditions are met:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are intact.
The item is free from stains, odors, damage, or alterations.
Proof of purchase or your order confirmation is provided.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Final sale or clearance items
Personalized or customized products
Items that have been worn, washed, or altered
Products returned without original packaging

How to Request a Return

To begin the return process, please contact our customer support team with your order number and the reason for your return.

Email: info@warrenlotas.us

Our team will review your request and provide return instructions if your item qualifies.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error or a defective item.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us as soon as possible. We will work with you to arrange a replacement or exchange, subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Please include your order number and clear photos of the product so we can resolve the issue promptly.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process after delivery.

Contact Us

If you have any questions regarding this Refund & Returns Policy, our customer support team is happy to assist.